Refund policy
At Platinum Card House, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with this policy.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must generally:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all original components and accessories
- Include your order number or other proof of purchase
Non-Returnable Items
Certain products may not be eligible for return, including:
- Final-sale items
- Personalized or customized products
- Products that have been used, altered, or damaged after delivery
- Products returned without required components or packaging
- Products specifically identified as non-returnable at the time of purchase
How to Request a Return
Before sending anything back, please contact Platinum Card House with:
- Your order number
- The product you wish to return
- The reason for the return
- Photos or additional information, if requested
Please do not send a product back to our address until you have received return instructions from us.
Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the customer is generally responsible for the cost of return shipping.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Provide your order number and details of the issue. Photos may be requested so we can review the situation and determine an appropriate solution, which may include a replacement, exchange, or refund.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after approval, depending on your bank or payment provider.
Partial Refunds
In certain circumstances, a partial refund may be issued where a returned product has diminished value due to missing components, packaging, or condition, where permitted by applicable law.
Exchanges
If an exchange is available, it may be offered subject to product availability and the applicable return conditions.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed or shipped.
Refund Not Received
If you have been notified that your refund was issued but have not received it, please:
- Check your bank or payment account.
- Contact your payment provider or bank.
- Contact us if the refund still does not appear after the applicable processing period.
Contact Us
For return or refund questions, please contact:
Platinum Card House
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522