Shipping policy

At Platinum Card House, we aim to process and deliver your orders as quickly and reliably as possible.

Order Processing

  • Orders are processed within 0–1 business days after successful payment confirmation.
  • Orders placed on weekends or holidays may be processed on the next business day.
  • Once processed, your order will be handed over to the shipping carrier.

Shipping Time

  • Estimated shipping time is 3–7 business days after order processing.
  • Delivery times are estimates and are not guaranteed.
  • Actual delivery times may vary depending on the destination and shipping carrier.

Shipping Costs

Available shipping methods and applicable shipping costs will be displayed at checkout before you complete your purchase.

Order Tracking

When tracking information is available, tracking details will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update.

Shipping Delays

Delays may occur due to circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete shipping information

If your order appears to be significantly delayed, please contact us with your order number.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and details of the issue. Photos may be requested to help us resolve the matter.

International Shipping

If international shipping is available for your destination, available shipping options will be displayed at checkout.

Customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country.

Contact Us

Platinum Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522